A few weeks ago I received a flyer in the mail from Charter, which is my cable/internet provider. The flyer offered their bundled package for $86 per month. Wait what? Why am I paying $150 a month for the exact same service? This prompted me to give Charter a call and I told them about the flyer I received and that I was interested. Well the CSR than began to tell me - "This deal is only available for our new customers."- Wait what? You mean to tell me that because I'm already an existing customer that I have to pay almost twice the amount for the same service? Wouldn't you want to keep your existing loyal and paying customers satisfied? Needless to say I'm looking into other providers.
Ok so it seems a similar scenario has been presented by Ryan Homes- Our neighborhood just opened 16 sites in their Phase 2. This was advertised via flyers that were posted in the neighborhood. On this flyer RH offers not only the free finished basement (which we received) but also a FREE stainless side by side fridge and a washer and dryer! Wait what? So again the "new customers" get an additional bonus? Aren't we technically still a "new customer" since our home isn't even complete? Shouldn't Ryan Homes offer this bonus to the families and new customers that have just started construction or are still in the process? I hope I'm not coming across as greedy because that's not my personality, but it would be nice if Ryan Homes said," Hey, since we are offering this bonus to potentially new customers, we would also like to offer this to our already new customers that are still building with us." There hasn't even been any lumber delivered to our site and already we're being considered as "old" customers? One would think that Ryan Homes would want to keep customers that are still in the building process happy and satisfied since the surveys won't be completed until the building process and closing is done. My feelings are hurt and I'm feeling a little discarded- shame, shame RH.